T’S & C’S
1.1. This website is owned and operated by CPE (SA) t/a Meat Point (also referred as “MP”, “us”, “we” or “our”).
1.2. The prospective customer or customer shall be referred to as “customer”, “you”, “your” or “their”.
1.3. Items offered for sale on the website are also referred to as “goods”, “product(s)” or “item(s)”).
1.4. Unless stated to the contrary on this website, the goods and services supplied, in accordance with any contract made through this website, shall be made by Meat Point.
1.5. A “registered” customer is one who completes the registration form and agrees for MP to retain specific data (fundamentally, name, delivery address, mobile phone number and email address).
1.6. A registered customer can access details of their current order and/or any previous orders, by logging in to their account.
1.7. In accepting these Terms and Conditions you agree to provide MP with truthful and accurate information about yourself and to act in accordance with Swiss Law.
1.8. All photographic image rights of products displayed on this website are owned under license by MP.
1.9. MP may revise these Terms and Conditions at any time; your continued use of the website (or any part thereof) following such a change, shall be deemed to be your acceptance of such change.
1.10.It is your responsibility to regularly check the Terms and Conditions to determine whether they have changed.
These Terms and Conditions were last changed on 22 November 2018.
2. Online Shopping & Ordering
2.1. Search for “Meat Point Switzerland” on the Google Search Engine or go to directly to www.meatpoint.ch
2.2. New customers may have to register in the MEMBERS area and complete their PROFILE to begin shopping. Note that registered customers save time by registering Personal and Contact Information for future orders, as information previously registered shall be recognized by the website as you Log-In. Registered customers may also benefit from the Loyalty Reward Scheme and other advertised incentives offered from time to time.
2.3. New customers wanting to register need to complete the required “Personal and Contact Information” form, then choose and confirm a Password. The Password should be no less than 8 characters, and must include at least one uppercase and one lowercase character and at least one number.
2.4. Registered customers select the “Log-In” form and enter the previously registered email address and Password.
2.5. Procedure To Place An Order
2.5.1. Select category from the top menu.
2.5.2. Scroll & click through to find the desired item(s) to order.
2.5.3. Once you have found an item that you wish to purchase, click on the item for more detail, and then click “Add to Basket” (to increase the quantity, click on the “Add To Basket” button).
2.5.4. Continue the above process until you have added all the items you wish to order. Your item(s) and shopping total including any appropriate delivery and packing charges shall be displayed in the right hand column.
2.5.5. Once you have completed your shopping, click on “Checkout” situated below the shopping basket image.
2.5.6. Review your order and, if desired add/delete or change item quantities by selecting the appropriate controls.
2.5.8. Select your preferred deli service by selecting either the “Delivery” or “Collection” button.
2.5.10. Then select method of payment, completing the payment details form.
2.5.11. Your order can only be completed once you have ticked the box to confirm that you have read and agreed to the Terms and Conditions displayed on the website.
2.5.12. Once you are satisfied that everything is correct, click on “Submit Order”.
2.5.13. Your order has now been submitted to MP.
2.5.14. Select “Print” to retain a copy of your order for future reference.
2.6. After submitting your order, MP will reply and send an “acknowledgement” email, stating an order reference number and a list of the item(s) ordered. Note that this email is only an acknowledgement of the order and does not constitute as an acceptance of the order.
2.7. Once payment is authorized by your bank or credit/debit card company and the order can be fulfilled, MP will send an “order accepted” email stating your order reference number, a tracking number and notification that your credit/debit card has been debited for the appropriate amount (as originally displayed at the Checkout) and that the goods shall be dispatched to the address registered online, at the time of the order; whether or not this email is opened or received, our acceptance of order will create a legally binding contract between the two parties, and that MP still retains the right not to supply the order at its discretion.
2.8. In the event that MP does not accept your order or you cancel your order in accordance with our Returns Policy, or MP fails to acquire authorization from your bank or credit/debit company, MP will send an “order not accepted” email and the order is cancelled.
2.9. For whatever reason, the order cannot be fulfilled, MP will send a “please call” email stating your order reference number and list the/those item(s) that are currently unavailable or out of stock. At this point we shall suggest and/or offer a replacement item(s) with the order to be revised and consequently reconfirmed by you.
2.10.Once the revised payment has been authorized by your bank or credit/debit card company, MP will send an “order accepted” email stating your order reference number, a tracking number and notification that your credit/debit card has been debited for the appropriate amount (as originally displayed at the Checkout) and that the goods shall be dispatched to the address registered online, at the time of the order; whether or not this email is opened or received, our acceptance of order will create a legally binding contract between the two parties, and that MP still retains the right not to supply the order at its discretion.
2.11. Registered customers can access their account to view details of their current order and any other previous orders.
2.12.MP does not charge your credit/debit card for an item(s) not dispatched.
2.13.The maximum online order value is CHF 5,000.00 (inc TVA).
3. Delivery Service
3.1. MP outsources all postal deliveries to La Poste (the Swiss national postal operation)
3.2. All deliveries are scheduled to arrive at the delivery address, registered online at the time of your order, before 12 midday, on the agreed day.
3.3. In the event of “no reply”, a La Poste “Invitation à retirer un envoi” slip shall be left in the mailbox with the goods shall be taken to the nearest La Poste collection depot
3.4. Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative, who must be aged 18 or above. Under no circumstances should the goods be left unattended or with anybody below the age of 18 (this is the responsibility of the customer).
3.5. Once you have received the goods, all risk of damage to, or loss of the goods shall pass to you.
3.6. MP does not accept responsibility for any orders that are delivered late or not delivered at all, as this responsibility is out of our control.
3.7. This particular delivery service not available on Sunday or on Public Holidays, and sometimes not in some villages on a Saturday either. It is your responsibility to advise us of any such non-delivery days.
3.8. Each delivery shall have its own “Tracking Number” (see details below)
3.9. For further information: www.poste.ch/bases
3.10. Tracking Number
3.10.1. Each delivery box shall have its own Tracking Number; in the above instance, refer to the Tracking Number provided by MP upon confirmation of order to ascertain where your order is located.
3.10.2. To track your order at any time, go to the Google search engine and type in the number provided by MP to find where your delivery is currently located.
3.11. Collection & Collection Point
3.11.1. Your order/goods must be collected by close of business on the 3rd day following arrival of the order – it is your responsibility to ensure that you are au fait with the collection point’s opening hours.
3.11.2. In the event that you do not call to advise that your order/goods cannot be collected within the allotted time period or that you would like to extend the allotted time period, then the order shall be deemed as cancelled with the items being available for sale for the next customer – no refund given on fresh goods.
3.12. All orders/goods must be collected from the farm ES-Bons, 1170, Aubonne, Jim’s shop at ave. du Mont Blanc, 33, 1196 Gland, Vaud, Switzerland, or the chosen Meat Point.
3.13.1. From the time of the order, until the time of collection, MP undertakes to store your ordered items in the appropriate conditions (cool store room, refrigerated and/or freezer)
3.13.2. Once the goods are handed to the customer then it shall be the customer’s sole responsibility to care for the goods
3.14. Product Pricing
3.14.1. No restrictive minimum order value applies.
3.14.2. All sale prices, where applicable, include local commune taxes, excise duties, import duties and TVA, charged at the appropriate rates (TVA: 2.5% for grocery items; 8% for non-grocery items and alcoholic beverages).
3.14.3. All sale prices include the cost to apply a printed label, to translate the items’ ingredients, to one of the Swiss national languages (MP translates ingredients to French & soon German).
3.14.4. MP reserve the right to change sale prices, offers, products, product specifications of items offered for sale on the website at any time before (but not after) the order.
3.14.5. In the event that we discover an incorrect price for an item(s) following your order, MP, at their discretion, will either contact you to: –
3.14.6. Ascertain whether you wish to cancel the order for that/those particular item(s)
3.14.7. Proceed with the order at the corrected price(s)
3.14.8. Notify that the order for that/those particular item(s) is cancelled
3.14.9. MP is not obliged to supply goods listed on the website that are incorrectly priced.
3.14.10. Promotional and special offers advertised in emails sent by the shops, may not be apply to the same item(s) advertised on the website and vice versa.
3.14.11. All prices and payments are charged in Swiss Francs (CHF).
3.15. Delivery Charges
3.15.1. A standard delivery charge of CHF 20.00 is added to all baskets that contain fresh (wet) products, while the dry goods shipping cost is calculated according to Swiss Postal charges. Note that the “goods value” shall not include the standard delivery charge.
3.15.2. Free Of Charge: As an when indicated in the list of delivery/collection options.
3.15.3. In the event that certain goods ordered are unavailable or temporally out-of-stock, the total goods value shall need to be re-calculated.
3.15.4. Goods (in transit) are insured to the maximum value of CHF 500 (inc TVA).
3.15.5. The delivery charge includes 8% TVA.
3.16. Packing Charges
3.16.1. Appropriate packing charges shall be added to the order value, if ordering items marked as “Fresh” and/or “Frozen”.
3.16.2. A CHF 2.95 (inc TVA) packing charge, to prepare and insert an ice block to the order, shall be added to the order total, for any order containing items marked as “Fresh” and/or “Frozen”.
3.16.3. A CHF 3.50 (inc TVA) packing charge, for a “cooler bag” shall be added to the order total, for any order containing items marked as “Fresh and/or “Frozen”.
3.17.1. Online payment can be made through Paymill (PayPal, Visa, MasterCard, Maestro and American Express).
3.17.2. Payment will be debited from your account upon or shortly before your goods are dispatched.
3.17.3. By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
3.17.4. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery.
3.17.5. Should the issuer of your card refuse payment, MP is not obliged to inform you of the reason for the refusal.
3.17.6. MP is not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
3.17.7. Payment can also be made by bank transfer. In choosing this option you will be emailed a copy of the invoice with our banking details included, as well as a copy of the standard in-payment slip.
3.17.8. Once your payment has been received and cleared by our bank, we will contact you to co-ordinate delivery/collection.
4. Availability Of Stock
4.1. Our website links directly to our stock system. Items displayed for sale on the website are in stock at the time you place your order. However, there may be occasions whereby an item(s) become(s) “unavailable for sale” during the period following your order and the time prior to the item(s) being picked. In this unlikely event, we shall inform you by telephone or email, offering a replacement item(s), in the first instance or, to issue a full refund for that/those particular item(s) that become unavailable for sale; in the second instance your credit/debit card shall not be charged or credited for the appropriate amount previously paid.
4.2. Item(s) displayed on the website that are out of stock or unavailable for sale shall be marked “Temporarily Out Of Stock”, with a date below stating when that/those particular item(s) shall be available for reorder.
5. Cancellation and Returns Policy
5.1. All items are carefully checked before packaging to ensure that they are not damaged and that each ambient/frozen item(s) (i.e. those items contained in sealed tins/jars/plastic & glass bottles/plastic and cardboard tubs/boxes/packaging) shall be delivered with more than 30-days before the BBE date and 2-days before the Use By date for items regarded as “Fresh” or “Chilled”.
5.2. If you wish to cancel your order, you should call MP on +41 79 942 8329 or email us on email@example.com.
5.3. MP cannot cancel an order once it has been dispatched.
5.4. If for whatever reason you are not satisfied with the condition or quality of an item(s) and you wish return it/them, you must on the same day of receiving the goods advise us of the problem. We shall call you ASAP to discuss, and will at our discretion either replace or refund you 100%.
6. Fresh & Frozen Products
6.1. To comply with Health & Safety standards, all refrigerated units, in our shop and in our warehouse, are temperature controlled at a maximum temperature of +3°C and checked each day by our store supervisor and signed off by the shop manager.
6.2. To comply with Health & Safety standards, all freezer units, in our shop and in our warehouse, are temperature controlled at a minimum temperature of -18°C and checked each day by our store supervisor and signed off by the shop manager.
7 Food Dates & Guidance
7.1. Best Before
7.1.1. Best Before End dates (referred as “BBE”) appear on a wide range of frozen, dried, tinned and other foods.
7.1.2. BBE dates are about quality, not safety.
7.1.3. When the BBE date is passed, it does not mean that the food will be harmful, but it may begin to lose its flavour and texture.
7.2. Use By
7.2.1. You will see “Use By” dates on food that goes off quickly, such as smoked fish, meat products and ready-prepared salads.
7.2.2. Don’t use any food or drink after the end of the “Use By” date on the label, even if it looks and smells fine. This is because using it after this date could put your health at risk.
7.2.3. For the “Use By” date to be a valid guide, you must follow storage instructions such as “keep in a refrigerator”. If you don’t follow these instructions, the food will spoil more quickly and you may riskfood poisoning.
7.2.4. Once a food with a “Use By” date has been opened, you also need to follow any instructions such as “eat within 3-days of opening”.
7.2.5. If the “Use By” is tomorrow, then you must use the food by the end of tomorrow, even if the label says, “eat within a week of opening” and you have only opened the food today.
7.2.6. If a food can be frozen, its life can be extended beyond the “Use By” date. But make sure you follow any instructions on the pack, such as “cook from frozen” or “defrost thoroughly before use and use within 24 hours”.
8.1. Whilst every care has been taken to ensure the information relating to each sale item on this website is correct, food products are constantly being reformulated and nutrition content may change. MP would therefore recommend that you do not rely solely on this information contained on this website and that you should always check the manufacturer’s label prior to consumption.
9. Customer Care & Service
9.1.MP is dedicated to customer care and service and it is our objective to supply quality goods at all times; should you have any questions about our company, business, delivery service and/or sale items, please call us +41 79 9428329 or email firstname.lastname@example.org.
9.3.If for any reason you are dissatisfied with our service and/or sale item(s), then you should inform us on 079 942 8329.
10. Credit Cards Safety
10.1. The MP online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.
10.2. We do not allow you the option to store your card details with us.
10.3. Your payment details are held in a secure encrypted server, which is not accessible from the Internet. Access to this data is also secured internally within JBM and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard). This is widely acknowledged as being a very secure way to hide these details from prying eyes.
10.4. Once your order is processed, the payment details associated with your order are removed from our files.
10.5. Verified by Visa and MasterCard® SecureCode™
10.6. To give you even more confidence in shopping online with MP, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.
10.7. To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
Visit the Verified by Visa website(Link opens in a new window)
Visit the MasterCard® SecureCode™ website(Link opens in a new window)
10.8.Once you’ve registered and created your own private password with your bank, you will be automatically prompted at checkout to provide this password each time you make a purchase online.
10.11. If you are paying for an order with an incentive code and the total of these exceed the estimated cost of your order, then Verified by Visa or Mastercard® SecureCode™ authentication may take place for a CHF1 transaction amount. You will not be charged CHF1. This happens so that a refund can be made to your card if your actual order cost is less than the gift voucher(s) or your card can be charged if the actual amount of your order exceeds the gift voucher(s) and/or incentive code amount.
11. Privacy and Data Protection – Last updated: 25 October 2017
Information Collection and use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
By registering your contact details on this website, you give your consent to receive emails, SMS messages to your mobile phone and/or telephone calls relating to our business and/or to your orders. You may, at any time, free of charge, “unsubscribe” to prevent further emails and/or SMS messages from being sent.
Non-sharing of information